Plan Premium Country Canada Device Samsung Galaxy 7 Operating System Mac OS Sierra My Question or Issue Why is the desktop app for Mac so incredibly slow?? The app itself starts up no problem but when I try to search for anything it can take anywhere from 2 - 10 minutes to load. The buffering wheel is in motion and shows that it's working but it just takes so long. The app works perfectly on my phone. Is this something other people experience or am I doing something wrong?
I tried deleting the app of my mac and re-installing just in case I had an outdated version but there wasn't any change in speed. This is a right PITA and has been going on for years. I've followed every instruction I've ever been given or found and nothing works. When ever there is a new version, it cures it for a very short while and then goes back to being a snail.
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It can take so long to initiate at times that I could go off and make a cup of tea before it had finished setting itself up. The search function is either fast or virtually non existant.
This has been over two macs, a Macbook Pro and an iMac, and various incarnations of OSX, currently High Sierra on the iMac. I've given up now and just let it do its thing or switch it off in frustration. The thing is, they've known about it for years too. I wish that instead of introducing new functionality that they would just make it work. Good luck in finding a solution, I never did.